SHEIN: How To File A Claim If Your Package Is Miss

If your SHEIN report missing package, you can take the following steps to file a claim:

Contact SHEIN Customer Support: Start by reaching out to SHEIN's customer support team. You can find their contact information on the SHEIN website or in your order confirmation email. Contact them through the provided email address, phone number, or chat support.
Provide Necessary Information: When contacting customer support, make sure to provide all the relevant information related to your missing package.
Follow SHEIN's Instructions: The customer support representative will guide you through the claims process. They may ask you to fill out a claim form or provide additional documentation, such as proof of purchase or a statement confirming that you did not receive the package.
Keep Documentation: It's essential to keep a record of all communication with SHEIN regarding your missing package. Save email exchanges, chat transcripts, or any other form of communication as evidence for your claim.
Cooperate with Investigation: SHEIN might initiate an investigation with their shipping carrier to locate your missing package. Cooperate with them if they require any further assistance or information during the investigation process.

Remember to be patient and polite throughout the process, as it can take some time to resolve the issue.